Frequently Asked Questions & Terms
How do we select the wines we offer?
Our tasting panel of friends and wine professionals come together to let you know about the wines they are currently enjoying or offer an amazing value. Wines that are selected by certified sommelier, Adrienne Voboril of Summit Street, can be found in the Summit Street Collection
Do you have a wine club?
We don't just have one wine club, we have two! One is our monthly wine club and the other is our quarterly allocated wine club. Please check out this page to join.
Where do you ship?
At this time, we only ship to California and Oregon for wine purchases as well as our wine clubs. If you prefer to not pay shipping costs on orders you do have the option to pick up your wines from our partner, Blu Bungalow at 2068 Union Street, San Francisco, CA 94123. Their hours are T-F 10:30am-6pm, Sat-Sun 12pm-5pm, Closed Mon.
How does my order work for a pick up at Blu Bungalow?
For the free pick up at Blu Bungalow (2068 Union Street, San Francisco), you must be over 21 and bring a valid photo id matching your name on the order. We do need to transfer your order from our San Jose warehouse to Blu Bungalow which is typically done every 2-3 business days. You will receive an email once your order is ready to pick up.
What if there is a problem with the wine I purchased?
If you are not happy with the wines you have received for any reason, please reach out to our team at firstname.lastname@example.org and someone will get back to you shortly.
Do you accept returns?
All alcohol sales are final.
How do I cancel my order before it ships?
If you would like to cancel your order before it ships just email us at email@example.com
When can I expect to receive my order?
We pack all of our orders on Tuesday's & Thursday's so they can be ready for shipment by Fedex on Wednesday's & Friday's. With our current shipping to California & Oregon most shipments are received 1-3 business days later. You should receive an email once your order is ready for shipment that will have a tracking number. If for some reason you did not receive an email with your tracking number, please email us at firstname.lastname@example.org.
Do you offer express shipping?
Yes, we do! Please just email us at email@example.com before your order ships and we will adjust your invoice and shipping information if your order has not been shipped.
What if I am not home to accept my delivery?
Can I ship to my work address?
Can I send someone a gift?